Top 10 Ways Porch Can Power up Your Brand

1. Increase customer satisfaction

Porch is laser-focused on increasing your satisfaction scores. Everything we do is concentrated on enhancing and optimizing the customer experience.

2. Make best-in-class home concierge services accessible to all of your customers

We believe everyone should enjoy a stress-free moving experience. Our concierge model provides your customers with a single point of contact so their experience is efficient, frictionless, and personalized. Including Porch as part of your offering represents value and peace of mind for your customers.

3. Cultivate your customer relationships

Porch concierges aren’t just targeting single transactions. Our platform drives our team to develop long-term relationships and achieve long-term customer satisfaction.

4. Deliver metrics-based insights

Reports and analytics on satisfaction indicators allow us to work closely with our business partners to adjust our strategy for optimal results.

5. Drive customer-centric experiences

Our partner employee engagement program provides your agents with best practices and tips to ensure customers have a good experience from start to finish.

6. Evolve and innovate

Porch is always on the lookout for more services to add to our platform and incentives to add to your employee engagement efforts. And we do it all without missing a beat on service delivery.

7. Support partner programs

Our partnerships extend beyond our own platform and are designed to support your programs, too.

8. Offer an omni-channel experience

Our platform allows customers to engage with us through the channel of their choice, be it text, phone, email, or web-based interaction.

9. Establish your company as a resource for education and information

Our team can position your company as more than just a utility or service provider. We understand that long-term customer relationships are built on value-adds. When customers view your company as an expert in your industry, they’ll keep coming back for information and are more likely to become your valuable long-term customers.

10. Offer partner programs that are easy to set up, maintain, measure and sustain

Porch doesn’t require a technology investment or access to client data to implement. We help you navigate your own requirements so you’re ready to launch within just a few weeks. We also cultivate long-term partnerships that allow us to grow our programs together as needs and demands change, thereby strengthening your brand in the marketplace.